Susan Miller-Cochran is Professor of English and Director of the Writing Program at the University of Arizona, where her research focuses on the intersections of technology, multilingual writing, and writing program administration. Her work has appeared in College Composition and Communication, Composition Studies, Computers and Composition, Enculturation, and Teaching English in the Two-Year College, and she is also an editor of Rhetorically Rethinking Usability (Hampton Press, 2009) and Strategies for Teaching First-Year Composition (NCTE, 2002). Additionally, she is a co-author of An Insider’s Guide to Academic Writing (2017), The Cengage Guide to Research (Cengage, 2017) and Keys for Writers (Cengage, 2016). Before joining the faculty at the University of Arizona, she was the Director of First-Year Writing at North Carolina State University (2007-2015) and also a faculty member at Mesa Community College (AZ). She currently serves as Immediate Past President of the Council of Writing Program Administrators.